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Module 02 of 13

CRM CRM Module

Nurture Every Lead into a Loyal Manufacturing Customer

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Complete Module Details

Explore CRM in Detail

Giggles ERP CRM brings every customer interaction — inquiries, follow-ups, quotations, deals, tasks and complaints — into one connected system, so nothing slips and every relationship is nurtured from first contact to repeat order.

Inquiry & Quotation

Never Let a Lead Slip Away

  • ✓ Inquiry status, source, type and full inquiry management.
  • ✓ Inquiry activity (follow-up), reminders and follow-up alerts.
  • ✓ Quotation, quotation revision and complete quotation history.
  • ✓ Deal management to move inquiries through to closure.
01

Lead-to-Deal Pipeline

Track every inquiry from first contact to a closed deal in one connected view.

Service & Tasks

Keep Customers Happy After the Sale

  • ✓ Task management and complaint management.
  • ✓ Customer and vendor payment tracking.
  • ✓ Contact group, phone book and company register.
  • ✓ Customer satisfaction surveys and complaint handling.
02

Customer Care, Organised

Tasks, complaints and follow-ups handled in a structured, accountable way.

Reports

Decisions Backed by Real Data

  • ✓ Status- or source-wise inquiry reports.
  • ✓ Employee-wise inquiry, deal and complaint reports.
  • ✓ Product-wise inquiry and deal reports.
  • ✓ Graphical reports for inquiries, deals, tasks and complaints.
03

Graphical Insights

Visual dashboards that turn CRM activity into clear, actionable insight.

Complete Capabilities

Everything This Module Can Do

Detailed functions available inside the CRM module.

01

Inquiry & Lead Management

  • Inquiry status
  • Inquiry source
  • Inquiry management
  • Inquiry type
  • Inquiry activity (follow-up)
  • Inquiry reminder
  • Follow-up alert
  • Enquiry report
02

Quotation & Deals

  • Quotation
  • Quotation revised
  • Quotation history
  • Deal management
  • Order booking report
03

Service & Relationships

  • Task management
  • Complaint management
  • Customer & vendor payment tracking
  • Contact group
  • Phone book management
  • Company register
  • Customer complaint
  • Customer satisfaction survey
04

Reports & Analytics

  • Status / source-wise inquiry reports
  • Employee-wise inquiry, deal or complaint reports
  • Product-wise inquiry or deal report
  • Inquiry graphical reports
  • Deal graphical reports
  • Task graphical reports
  • Complaint graphical reports
  • Invoice satisfaction reports
  • Customer order delivery reports
Why It Matters

Business Benefits

Practical outcomes manufacturers can achieve with this module.

01

Never lose a lead

Every inquiry is logged with source, status and reminders so follow-ups happen on time.

02

Faster quotations

Create, revise and track quotations with full history for quick, confident closing.

03

Happier customers

Complaint handling and satisfaction surveys keep your service quality measurable.

Ready to Experience
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