Privacy Policy for Giggles ERP
Effective Date: 01st December 2023
Techno Infonet Gujarat Pvt. Ltd. (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through compliance with this policy. This Privacy Policy describes how we collect, use, store, and share information related to Giggles ERP, our software product designed and Developed for manufacturers and Production Related Industries and businesses to manage their work cycles from Row Material to Final Product Sale and After Service Support also. Giggles ERP With Different Versions Developed across desktop, web, and mobile app platforms.
Information We Collect
Information You Provide to Us: We collect the following types of information when you use Giggles ERP
Account Information: Name, email address, phone number, business details, and other data you provide during account registration.
Payment Information: Billing details, credit/debit card details, or bank information for subscription and licensing fees.
Business Data: Information entered into the ERP system, such as employee details, inventory, invoices, orders, operational data, and sensitive business data (e.g., financial data, customer information). Sensitive data is handled with advanced encryption and restricted access policies to ensure its safety.
Support Requests: Details shared during customer support interactions, including emails, chat logs, and uploaded documents.
Information We Collect Automatically: When you use our product, we may automatically collect:
Usage Data: Log information about how you access and use the product, including timestamps, IP addresses, browser types, and device identifiers.
Device Information: Details about the device used to access the ERP, such as hardware model, operating system, and app version.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and gather analytical data. You can manage your preferences through your browser settings.
Data Generated Through Use:
System Activity Logs: Automatically generated records of user actions within the ERP to provide audit trails and ensure accountability.
Error and Performance Metrics: Data collected to monitor and improve software functionality.
How We Use Information
We use the collected information to:
Provide, maintain, and improve Giggles ERP functionalities.
Personalize your experience and tailor features to your business needs.
Process payments and manage subscriptions.
Offer customer support and respond to queries.
Ensure security, prevent fraud, and comply with legal obligations.
Conduct research and analysis to improve product performance and user satisfaction.
Send administrative notifications, updates, and promotional materials (subject to opt-out).
How We Share Information
We do not sell your data to third parties. However, we may share information:
With Service Providers:We work with trusted third-party providers to:
Process payments and manage subscriptions.
Host data securely on cloud servers.
Deliver email and notification services.
Provide technical and customer support.
As Required by Law: We may disclose information if required to comply with legal obligations, such as court orders or regulatory requirements.
During Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
With Your Consent: We will share your information for purposes not covered in this policy only with your explicit consent.
Data Storage and Security
Data Storage:
All data is securely stored on servers. Server Location can Select and Move as per Smoothly use of Customers. It can be Cloud Based in India or Anywhere from World, In House or any Other Locations also.
We retain data for as long as necessary to fulfill the purposes described in this policy unless a longer retention period is required by law.
Security Measures: We implement robust security measures to protect your data, including:
Encryption of sensitive information during transmission and at rest.
Firewalls and intrusion detection systems.
Access controls and regular security audits.
Your Rights and Choices
Access and Correction: You can access and update your account information through the settings in Giggles ERP or Contact Manually Via Email.
Data Portability: You may request a copy of your business data in a machine-readable format.
Data Deletion: You can request the deletion of your account and associated data, subject to our legal and contractual obligations.
Marketing Preferences: You can opt-out of receiving promotional communications by using the unsubscribe link in emails or updating your preferences in the app.
Third-Party Services and Integrations
Giggles ERP may integrate with third-party services to enhance functionality and improve the product. These integrations may involve sharing limited data necessary for the third-party services to function effectively, such as analytics, payment processing, or cloud hosting. This Privacy Policy does not cover those third-party services, and we encourage you to review their respective privacy policies to understand their data handling practices before enabling integrations. While we carefully vet third-party providers to ensure they meet stringent security and privacy standards, we are not responsible for their independent practices.
Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant updates through email or a prominent notice within the product.
Contact Us
If you have questions or concerns about this Privacy Policy, contact us:
Techno Infonet Gujarat Pvt. Ltd.
Address: A-402, Signature II, Sarkhej Sanand Circle, SG Highway, Sarkhej, Ahmedabad GJ 382210 INDIA.
Phone: 079 4008 0025
Email: info@technoinfonet.com
Website: www.technoinfonet.com
Corporate Structure
Techno Infonet Gujarat Pvt. Ltd. is the sole owner and operator of Giggles ERP. All data collected, processed, and stored is managed under this corporate entity. The company complies with all applicable laws, including GST compliance, e-way bills, TDS regulations, and ISO audit standards, ensuring adherence to manufacturing companies' norms. Additionally, the company ensures conformity with quality control requirements and maintains comprehensive financial statements to meet industry and regulatory standards while preserving strict confidentiality of client data.
